Refund policy
Last updated: 6 November 2026
At SAMA Wellbeing, we want you to feel confident in every purchase. If something isn't quite right, we're here to help.
SAMA Wellbeing is operated by Copper & Cedar Ltd (Company No. C 114539), 23 Triq Felic Borg, San Gwann SGN 2043, Malta.
Your 14-day right of withdrawal
If you are purchasing as a consumer, you generally have the right to withdraw from your online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, email hello@sama-wellbeing.com within 14 days of receiving your order, clearly stating that you wish to withdraw from your purchase. Please include your order number and contact details to help us process your request. You may use the withdrawal form below, but you are not required to do so.
Once you have informed us of your decision, you must return the goods within a further 14 days.
Condition of returned items
You may inspect products as you reasonably would in a physical shop. Where possible, please return items with their original packaging and accessories.
You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Hygiene and personal-care products
For health protection and hygiene reasons, the statutory withdrawal right may not apply to goods supplied in sealed packaging that are unsuitable for return once that seal has been broken after delivery.
This exception applies only where the relevant legal conditions are met. Opening ordinary outer packaging does not automatically remove your statutory withdrawal rights.
Please contact us before returning any tongue scraper, body brush or personal-care product if you are unsure whether an exception applies. These restrictions do not affect your rights concerning faulty, damaged or incorrectly supplied goods.
Return postage
For change-of-mind returns under the statutory withdrawal right, customers are responsible for the direct cost of returning goods.
Please contact hello@sama-wellbeing.com before sending a return. We will reply with the return address and instructions. We recommend using a tracked postal or courier service and retaining proof of postage.
Refunds
Where you validly exercise your statutory right of withdrawal, we will refund the payments received for the returned goods, including the cost of standard outbound delivery where legally required.
We are not required to reimburse additional delivery charges arising from your choice of a more expensive delivery method than our least expensive standard delivery option.
Refunds will be made within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence of having returned them, whichever occurs first.
Refunds will normally be made using the original payment method unless otherwise expressly agreed. No refund administration fee will be charged.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us at hello@sama-wellbeing.com as soon as reasonably possible. Where helpful, include your order number and photographs of the issue.
We will assess the problem and provide an appropriate remedy in accordance with applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.
Where goods are legally considered non-conforming, the appropriate remedy will be provided without cost to the consumer, including necessary return transport costs.
Your statutory legal guarantee rights remain unaffected by this policy.
Contact
Copper & Cedar Ltd, trading as SAMA Wellbeing
23 Triq Felic Borg, San Gwann SGN 2043, Malta
Email: hello@sama-wellbeing.com
Telephone: +44 7488 847890
Model withdrawal form
Complete and send this form only if you wish to withdraw from your purchase. You may also send any other clear statement of withdrawal.
To: Copper & Cedar Ltd, trading as SAMA Wellbeing, 23 Triq Felic Borg, San Gwann SGN 2043, Malta. Email: hello@sama-wellbeing.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods ordered:
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature (only if submitted on paper):