Shipping policy

Last updated: 6 November 2026

Thank you for shopping with SAMA Wellbeing. We aim to prepare and dispatch your order promptly and with care.

Order processing

Orders for delivery within Malta are normally dispatched within 1–2 working days after payment confirmation. Working days exclude Saturdays, Sundays and Maltese public holidays.

During particularly busy periods or unexpected disruptions, processing may take longer. If there is a significant delay, we will contact you using the details provided with your order.

Delivery within Malta

We offer free standard shipping on orders of €30 or more within Malta. For orders below €30, the delivery charge will be displayed at checkout before payment.

Delivery estimates, where available, are shown during checkout or communicated with your order confirmation. Please note that dispatch time is separate from the time taken by the delivery provider to deliver your parcel.

International orders

International shipping is available only to destinations enabled at checkout. Shipping costs and available delivery options will be displayed before you complete your purchase.

International delivery may be subject to customs procedures, import duties or local taxes. Where applicable, responsibility for such charges will be explained at checkout or before purchase in accordance with applicable law.

Order tracking

Where tracking information is available, we will share it with you after dispatch.

Delivery problems

If your parcel is delayed, missing or arrives damaged, please contact us at hello@sama-wellbeing.com with your order number. We will investigate the issue and assist with an appropriate resolution.

Your statutory consumer rights regarding delivery and goods that do not conform to the contract remain unaffected.

Contact

SAMA Wellbeing, operated by Copper & Cedar Ltd (Company No. C 114539)

23 Triq Felic Borg, San Gwann SGN 2043, Malta

Email: hello@sama-wellbeing.com

Telephone: +44 7488 847890